As OCC, we are committed to maintaining the highest possible Biblical standards of integrity and accountability in the work we do. Everyone serving at our church is obliged to conduct themselves in keeping with these high standards and to treat others – colleagues, volunteers and those using the services provided by the church – with dignity and respect. Whether you are a member of the public, or are a member of the church, we invite you to report any concerns you may have about the behaviour of church staff or volunteers.
General concerns or complaints
If you have concerns or questions about our work not covered by the more specific sections below, please let us know by talking to a member of church staff, or one of the leadership team, or contact the church office.
Safeguarding concerns
OCC is committed to respectful pastoral ministry with everyone, including children, vulnerable adults and all others using the services provided by the church. A concern can arise when you observe or suspect abusive behaviour, when an allegation is made or disclosed, or where there are indicators (signs and symptoms) of suspected abuse on the victim. This must be treated seriously and reported as soon as possible.
- If you are an OCC safeguarding-trained volunteer, please report in line with safeguarding procedures.
- Otherwise, to report a non-urgent safeguarding concern please talk to or email the OCC safeguarding lead at @email
More detail on safeguarding reporting within our charity (Oxfordshire Community Churches) is available at www.oxfordshirecommunitychurches.org/policies, including how to report urgent concerns to external agencies.
Serious concerns or complaints
OCC views complaints as an opportunity to learn and improve for the future, and to have an opportunity to put things right for the person or organisation that made the complaint. Complaints will be handled sensitively, with only those who need to know being involved, and in accordance with data protection requirements.
- Please refer to www.oxfordshirecommunitychurches.org/policies
Updated September 2024 to reflect updated charitywide policy